How To Submit An Onboarding Request In Freshservice

To submit an onboarding request for a new staff/faculty/adjunct, please do the following.

Go to https://greatfallscollege.freshservice.com
Click Sign In.
Click "Sign in with SSO".
Login with your NetID and password.
Click the Onboarding tab and then click "Onboard an employee".
Complete as many of the fields as you can or are applicable. Some fields are required and some fields alter what you are asked for on the screen that follows.
1. Employee Complete Legal Name*
2. Faculty or Staff Type*
3. Employee Personal Email Address* - This is used for sending notification and instructions to the new employee.
4. NetID - Enter this if known.
5. Job Title*
6. Office Location
7. Who is this employee replacing? (If applicable)
8. Department or Division*
9. Reporting Manager*
10. Hire Date*
Click Continue.
The screen that follows may have different options based on the Faculty or Staff Type chosen on the previous screen. The options you may see are. Check the box next to the ones the employee requires and fill out the additional information for each one.
- Create Email, O365, and AD Account - This is checked by default as these are created for all employees.
- Computer Setup - If the employee requires a computer.
- Phone Setup - If the employee requires a phone setup.
- Sandbox Course Shell - For instructors only and is used if the instructor needs an em1-5pty sandbox course shell created and content copied from another course into the sandbox.
- Supplemental Hardware or Accommodations - This is a text box where any information about additional hardware that is required or requested or special accommodations needed for this employee.
Once you are finished, click Submit.
Tickets will be opened and routed to the correct person for each requested item.
If you would like to check the status of any submitted onboarding requests, you can sign in following steps 1-5, click on the Awaiting Information drop-down menu, and select Request In Progress.