Some courses use Pearson MyLab and Mastering for instruction, practice, and quizzes. If you are taking a course that uses one of these, you will have purchased either a textbook with access code or you may have purchased only an access code. In either case, you should log into D2L as usual for further instructions from your instructor, located either in an announcement on the course home page or in the Content area. You may be provided with either a "course ID" or a link to the website for MyMath Lab. Please refer to the proper instructions below for each method.  Course ID If the instructor is providing a course id to students, typically in an announcement on the course home page, that means they are not using the Pearson/Brightspace integration with this course and you will need to do the following.  In your web browser, go to https://mlm.pearson.com/northamerica/ If you already have an account with Pearson: Click on Sign In. Login with your Pearson username and password. Click Enroll in a course. Enter the Course ID that was provided by your instructor. Click Continue. Enter the Access Code you purchased from the bookstore. Once your access code is accepted, you should have access to the course materials in the Pearson MyLab and Mastering website.  If you do not already have an account with Pearson: Click on Student under Register. Click Ok! Register Now. Enter the Course ID provided by your instructor and click Continue to Register. Enter all other details requested by Pearson to create your Pearson account. Once your account has been created, you should be prompted to enter the Access Code that was purchased from the bookstore.  Enter the Access Code and continue.  Once the Access Code is accepted, you should have access to the course materials in the Pearson MyLab and Mastering website. Pearson/Brightspace Integration If the instructor is using the Pearson/Brightspace integration, you will see a Pearson MyLab and Mastering widget on the course home page, typically under the announcements section. You will need to do the following. Click on the link in the widget. Click the Open MyLab and Mastering button. Click the I Accept button. If you already have an account with Pearson: Enter your Pearson username and password and click Sign In. Confirm the course you are trying to enroll in.  You should now have access to the course in Pearson's site. To access Pearson MyLab and Mastering from this point, you can either navigate to the course in Brightspace and click on the MyLab and Mastering widget, or you can go directly to https://mlm.pearson.com/northamerica/ click Sign In and sign in with your Pearson login credentials. All work done in MyLab and Mastering will be accessible to the instructor for grading regardless of your method of login. If you do not already have an account with Pearson: Click on Create. Complete the registration form and click Create Account. Confirm the course you are trying to enroll in. You should now have access to the course in Pearson's site. To access Pearson MyLab and Mastering from this point, you can either navigate to the course in Brightspace and click on the MyLab and Mastering widget, or you can go directly to https://mlm.pearson.com/northamerica/ click Sign In and sign in with your Pearson login credentials. All work done in MyLab and Mastering will be accessible to the instructor for grading regardless of your method of login.

Adobe Reader is free software provided by Adobe that allows users to open PDF documents. In most cases, it is not necessary to install Adobe Reader to view PDF documents due to PDF viewer functionality being "built-in" to so many of the devices and software that we use on a daily basis. For example, all major web browsers include a PDF viewer, Windows and Apple computer operating systems have built-in PDF viewers, and even Brightspace is able to render PDF files that instructors upload to Content, so they can be viewed directly from within the Content tool.  In some cases however, you may need to fill out or digitally sign a form that is downloaded from the Internet and that may mean the document needs to be opened in Adobe Reader. If you run into this, you can install Adobe Reader for free by visiting https://www.adobe.com and clicking on "Adobe Acrobat Reader", which is typically located near the very bottom of the page. 

GFCMSU uses an online program called SAM (skills assessment manager) by Cengage for many of our computer applications courses, such as Intro to Computers, MS Word, MS Access, etc...  You can find helpful tutorials on the SAM channel on YouTube. Here's a link to their official playlist. 

Some web based applications require students to allow popup windows in order for the website to work correctly. One example of a site that requires popups are the Pearson MyLab and Mastering products (MyMathLab, MyAccountingLab, MyBiologyLab, etc...). It's easy to allow (or block) popups by following the steps below. Be sure to locate the correct instructions for the web browser you are using.  Google Chrome Mozilla Firefox Apple Safari Google Chrome Click the menu button (or in older versions, the wrench icon). In Windows, click Settings (or in older versions, Options). In Mac OS X, click Preferences... . Scroll down to the Privacy heading. (You may need to click Show advanced settings... or, in older versions, Under the Hood.) In the Privacy section, click Content settings... . In the Pop-ups section, select Allow all sites to show pop-ups. Click OK. Click the "X" to the right of the Settings tab to close it. Note: To open content after disabling or configuring your pop-up blocker, you may need to refresh the web page. How to Turn Off Pop-up Blockers for One Site Look for the "Pop-up blocked" notice in the address bar: Click the blocked pop-up icon. Select Always allow pop-ups from [address of site], then click Done. Mozilla Firefox Click the menu button and choose Preferences. Select the Content panel.  In the content panel: uncheck the box that says, "Block pop-up windows". Close the Content panel. Apple Safari Open Safari if it is not already open. On the toolbar, click on Safari > Preferences.  Click on Security.  Uncheck the box labeled, “Block pop-up windows.” 

The Assignments tool in D2L Brightspace may accept .pages documents, however, most instructors will not be able to view the document for grading.  Did you know? All current students of Great Falls College MSU get Microsoft Office for free and it can be installed on up to 5 devices including Windows and Apple computers, mobile phones, and tablets? Visit this article for more information! If you still need to convert a .pages file to .docx, this article explains how Mac users can easily export their documents created in Apple’s Pages application to Microsoft Word format before submitting the document to Assignments.  Open the document in Pages. Click on “File” > “Export To” > “Word…”. Choose a name for the file and a location to save the new Word document. (Note: Pages cannot edit Word documents. So, if changes need to be made to the document after exporting to Word format, they will need to be made in the .pages document and and the document will need to be re-exported as a new Word document.)

Protected View in Microsoft Word protects your computer from viruses and malicious scripts that could be embedded in Word documents. Always be cautious about opening files, including Word documents from unknown sources.  In some cases, you may want to disable Protected View from blocking access to Word documents, so you can more easily view, print, and edit the documents. Follow the instructions below to disable Protected View.  Start Word, click “File” and then choose “Options”. Click “Trust Center” and then “Trust Center Options”. Click “Protected View”, then disable (uncheck) all three of the options listed there.  Click “OK” and you’re done!

Once you submit your video in Video Assignments, you will receive a message that states it may take 5-15 minutes to upload your video.  If you have refresh the page after that time and experience an error, or wonder if you submission was received, please ask your instructor to confirm by going to the Video Assignment gradebook.  There is currently a known problem with the student submission view in Video Assignments with D2L.

If you are having problems creating an account or registering your access code with Cengage, please call 1-800-354-9706.  eLearning supports the faculty side of the integration of publisher products, but account problems with publisher products will need to be directed to the publisher. Cengage is the publisher for many products, such as MindTap, SAM, etc.

eLearning has limited access to third-party products used in courses, and the publisher often has their own troubleshooting and support teams.  Hawkes Learning Support maintains a 24-hour a day chat hotline.  You can access troubleshooting information and chat support at http://support.hawkeslearning.com/supportcenter/ Hawkes Learning Support's phone number is 1-843-571-2825.

1. Navigate to the Assignments tool.   2. Click on "Feedback: Unread" (or "Feedback: Read", if you've looked at it previously) to the right of the assignment you wish to view feedback for. 3. The page that opens may have some comments from your instructor and/or a rubric. Scroll to the bottom of the page and click on the line that says "View Turnitin GradeMark" to be taken to your file submission within the TurnItIn interface (this page will open in a new tab or window).  4. Use the Feedback Studio bars on the right side of your document to navigate to the various feedback areas of the assignment.