Software and Application Support Questions

What web browser(s) should I have installed?
Tip: It is always a good idea to have multiple supported web browsers installed on your computer. That way if you have a problem with one you a...
Fri, Dec 3, 2021 at 9:56 AM
What do I need to get started with Pearson MyLab and Mastering?
Some courses use Pearson MyLab and Mastering for instruction, practice, and quizzes. If you are taking a course that uses one of these, you will have purc...
Fri, Dec 3, 2021 at 11:15 AM
What is Adobe Reader and how do I get it?
Adobe Reader is free software provided by Adobe that allows users to open PDF documents. In most cases, it is not necessary to install Adobe Reader to vie...
Fri, Dec 3, 2021 at 11:22 AM
I'm taking a course that uses SAM by Cengage. Where can I find tutorials?
GFCMSU uses an online program called SAM (skills assessment manager) by Cengage for many of our computer applications courses, such as Intro to Computers, M...
Tue, Jul 30, 2019 at 12:09 PM
How do I allow popups in my web browser?
Some web based applications require students to allow popup windows in order for the website to work correctly. One example of a site that requires popups a...
Fri, Dec 3, 2021 at 2:48 PM
How to disable Protected View in Microsoft Word
Protected View in Microsoft Word protects your computer from viruses and malicious scripts that could be embedded in Word documents. Always be c...
Tue, Jul 30, 2019 at 12:15 PM
Issues submitting Video Assignments in D2L
Once you submit your video in Video Assignments, you will receive a message that states it may take 5-15 minutes to upload your video.  If you have refresh ...
Tue, Jul 30, 2019 at 12:15 PM
When I try to create an account with Cengage, I get an error message. How do I get help with Cengage products?
If you are having problems creating an account or registering your access code with Cengage, please call 1-800-354-9706.  eLearning supports the faculty sid...
Tue, Jul 30, 2019 at 12:15 PM
I am having trouble with a course that uses Hawkes Learning. Who do I contact?
eLearning has limited access to third-party products used in courses, and the publisher often has their own troubleshooting and support teams.  Hawkes Learn...
Tue, Jul 30, 2019 at 12:16 PM
How do I view my feedback for assignments that use Turnitin?
1. Navigate to the Assignments tool.   2. Click on "Feedback: Unread" (or "Feedback: Read", if you've looked at it previ...
Wed, Jan 26, 2022 at 11:45 AM